Where Better Rates Meet Better Service
Reach the team directly for questions about a transaction, a rate, or what the service can do for your situation.
Usually the fastest route, and the best option if you have a transaction already in progress.
Monday to Sunday, 6:00am – 10:00pm.
Messages sent outside these hours are handled when support resumes.
Including the right details first time means your question can be answered in one exchange instead of several. If your query concerns a specific transaction, have the following ready.
| Detail | Why it helps |
|---|---|
| Your transaction reference | It identifies the exact transaction so it can be looked up immediately. |
| The amount involved | Confirms which payment is being discussed. |
| Date and time you paid | Speeds up matching your payment on our side. |
| Your payment method and the number you paid from | Lets the payment be traced if it has not yet been matched. |
| Your recipient or supplier name | Confirms which payment you are referring to. |
ELITE RMB will not ask you to send funds to an account that somebody contacted you about privately. Payment details are shown inside your own dashboard. If you receive unexpected instructions about where to pay, verify them with us directly on the number above before sending anything.
Create your account, and contact us on WhatsApp if you would like to check anything first.